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Hours of Operation
Monday - Friday
8 AM - 4 PM | Business Hours
9 AM - 3 PM | Open to the Public (Questions / Requests)
Saturday & Sunday | Closed
Monday through Friday, our staff arrives at 8:00 AM.
We prepare for the day by processing the previous day's paperwork and begin preparing any service requests that may have come in after 3:00 PM the previous day.
At 9:00 AM, our phones activate and ring in the office, and the door opens to the public.
At 3:00 PM, our phones shut off for the day and no longer ring in the office, and the doors closed to the public.
We are here in the office until 4:00 PM.
2023 Holidays - Schedule
The office will be closed on the following days:
Christmas - Monday, December 25th and Tuesday, December 26th
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Payment Schedule and Late Fees
We Accept All Major Credit Cards, Checks & Cash.
All invoices are "Due Upon Receipt" unless prior arrangements have been made.
Invoices that are unpaid after 20 days will automatically be sent an email reminder.
$30 Charge for all re-submitted and/or returned checks.
- Payment of a fee with a bad check shall be prima facie evidence of a violation of Iowa Code section 543B.29(1) or 543B.34(8) or both.)
There will be a $5.00 late fee charged for any invoice that remains unpaid, in full, applied to that invoice, every 30 days after the terms stated on the invoice. This will be charged until paid in full.
No Contact for 30+ Days during the collection of debt.
All accounts that are 30 days past the terms listed on the invoice, and have not responded to our request(s) for payment, will automatically be sent to collections.
If your account has been sent to collections, you must contact CAPITAL ACCOUNTS, LLC, at (800) 282-3214 to settle the account. The $5 late fee, and interest by the collection agency, will continue to be applied monthly to the account until the account is paid in full.